What is your contact information? Legal Forms Bank.biz 600 Cannon Ridge Drive, Suite 1914 Orlando, FL 32818-6797 Admin Voice Mail: (407) 434-9769 Technical Support: support@legalformsbank.biz Top Are your products the real deal? The handbooks and kits that we sell have been developed by licensed attorneys and you will see their name(s) listed on the item when you receive it. Many of our downloadable forms have been approved for use in a specific state by a department of the state government. If a downloadable form has been approved for use in a particular state, we will add that information to the forms description. The other downloadable forms have been provided to us by reputable legal sources that charge us a fee to sell their forms. This also allows us to check a forms history and make updates as necessary. All of our products are covered by our "Satisfaction Guaranteed" policy that we will refund your money if you are not satisfied with your purchase. Top Do you have a Legal Disclaimer? Yes, our products are not a substitute for legal advice. Top The BBB shows you have a good reliability report, but you are not listed as a BBB accredited business. Why not? We have a "Satisfaction Guaranteed" policy that we will refund your money if you are not satisfied with your purchase. Therefore we feel that it is not necessary for us to participate in the BBB arbitration program that BBB accredited businesses agree to. There is nothing to arbitrate if a customer can receive a full and prompt refund. Top Do you keep my information private? We do not share or sell our customers information. Top When can I expect to receive my order? Most of our products are shipped by us the same day by 1st class mail or 2-3 day priority mail. If an item is being drop shipped to you by a supplier, it usually takes no longer than 5 working days. Top I purchased the wrong form. Can I have the correct form sent to me? Send a brief explanation of the problem to us by e-mail at support@legalformsbank.biz and include the transaction number that was displayed on the receipt page or the full name that was submitted with the credit card information. Also include the description of the form(s) you would like e-mailed to you. We will then e-mail the correct form to you. Top When I try to open the form, I receive the message "This viewer cannot decrypt this document," what should I do? You will need to update your free Adobe Acrobat Reader. With Adobe Acrobat Reader opened, select "Help" from your menu > update. After updating, if you continue to receive an error message when you try to open the file please restart your computer to make sure the downloaded update was completely installed. We can e-mail the form to you if you don't know where you previously saved it. Just e-mail us the transaction number that was displayed on the receipt page or the full name that was submitted with the credit card information. We will then e-mail the form to you. Top I don't have a program to open files with a .pdf extension. Files with a .pdf extension are created & viewed with Adobe Acrobat. If you don't have Adobe Acrobat installed on your computer, you can download the free Adobe Acrobat Reader by clicking this text. Top My computer locked-up when I was downloading the form. What should I do? Send a brief explanation of the problem you encountered to us by e-mail at support@legalformsbank.biz and include the following: The transaction number that was displayed on the receipt page or the full name that was submitted with the credit card information. Also include the description of the form(s) you purchased. We will then e-mail the form(s) to you. Top 1. The Secure Payment Page Button doesn't seem to work on the Checkout page. 2. The items I selected do not appear in my shopping cart on the Checkout page. Our website uses advanced features that allow you to simultaneously select downloadable forms and mail order items at the same time. If the items that you selected do not appear in your cart or the Secure Payment Page button doesn't seem to work, you may have your privacy setting set to high. It's very easy to adjust your privacy setting. To change the privacy setting for Internet Explorer, click on the "Tools" menu and select "Internet Options." Click on the "Privacy" tab. Move the slider until the setting reads "Medium". Click the OK button. Then make a note of our website address and close all your Internet browser windows. Then reopen your Internet browser and select the items you want to purchase. Then check out. OR Open your Internet browser, select help > contents and index, select the search tab.Type privacy setting in the box and select list topics. Your help file will explain what each setting means and how to adjust yours. Top |
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